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Warranty & Return
PRODUCT RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging and in another shipment box. You’ll also need the receipt or proof of purchase. Please note that any returns that is received only in original packaging and without an additional shipping box may not be accepted.
To start a return, you can contact us at info@rsrtimes.top
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that purchases made outside our official website must be returned to the original source according to their return policy. We’re unable to accept returns for items not directly purchased from our site.
WARRANTY
All HashStash products purchased directly from us is backed by a 420 day warranty to the original owner of the item. HashStash products purchased through authorized third-party retailers are also backed by our 420 day warranty, if you can show proof of purchase.
The warranty covers:
- Cracks or breaks on the wood
- Damages to the lock or latch
- Broken accessories
The warranty does not cover:
- Cosmetic Damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear or other non-functional changes in the appearance of the product that occur during normal handling and use of the product by any party and which do not impair the functionality of the product
- Replacement of any non-defective parts
- Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use
In the event of a warranty claim:
If a part of your product is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you a replacement product if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement product will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.